Shipping policy
SHIPPING POLICY
The Counselor Well offers a combination of digital resources, educational offerings, and physical products. Please review the information below to understand how your purchase will be delivered.
Digital Products
Digital products, including downloadable worksheets, templates, forms, workbooks, guides, and other electronic resources, do not require shipping. Access or download instructions will be provided electronically after purchase or as described on the applicable product page.
Courses and Educational Offerings
Courses, trainings, workshops, and other virtual educational offerings do not require physical shipping unless specifically stated. Access instructions and related information will be provided electronically.
Physical Products
Physical products will be shipped to the delivery address provided at checkout. Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout when available.
Processing Times
Processing times may vary depending on the product. Any product-specific processing information will be provided on the applicable product page. Processing time is separate from the carrier’s estimated transit time.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order. If you discover an error, contact The Counselor Well as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
Delivery Delays
Delivery dates provided by shipping carriers are estimates and are not guaranteed by The Counselor Well. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.
Lost, Damaged, or Incorrect Orders
If a physical order arrives damaged, defective, or incorrect, please contact The Counselor Well as soon as possible with your order information and, when appropriate, photographs of the item and packaging so that we can review the issue.
If tracking information indicates that a package has been delivered but you have not received it, please first verify the shipping address and check with household members, neighbors, or the shipping carrier. You may then contact us for additional assistance.
International Shipping
International shipping availability, if offered, will be displayed at checkout. Customers are responsible for any applicable customs duties, import taxes, or other fees unless otherwise stated.
Questions
Questions regarding shipping or delivery may be submitted through the contact information provided on The Counselor Well website.